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We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Linen Runner you are responsible for daily assigned duties within the linen room as instructed by Superiors while adhering to hotel policies and procedures and your role will include key responsibilities such as:

•Pick up of dirty linen from the pantry and deliver dirty linen to the laundry
•Collect clean linen from the laundry and distribute the linen in the pantries
•Attend to guest requests such as iron and iron boards, dental kits, etc.
•Delivery and pick up of extra beds to the rooms
•Pick up of guest supplies from the general stores and placing them within Housekeeping
•Pick up of water bottles from the general stores and placing them in the pantries
•Report to Supervisor of any items in need of maintenance
•Report to Linen Supervisor for any misuse of Food & Beverage linen and uniforms
•Ensure a clean and tidy linen room at all times
•Carry out special duties that are assigned by Superiors

Education, Qualifications & Experiences

You should ideally have a vocational training in Housekeeping with previous experiences in the Housekeeping Department within a hotel. Good command of English along with good interpersonal ability is essential. Computer knowledge is an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required. You are creative and innovative with an eye for detail and esthetic, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork

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OVERVIEW/BASIC FUNCTION:

To assist t in d irecting a smooth operation and maintain the highest standards of Cleanliness and Service in Housekeeping Department.

RESPONSIBILITIES:

·          To demonstrate Rosewood Responsibilities and Core Values in my daily work.

·          To be able to take initiative and work productively within any given period of time, and must work well under pressure. W ork flexible hours, including weekends and evenings if necessary.

·          To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·          To attend daily line-ups within Department.

·          To demonstrate pride in the workplace with a high level commitment.

·          To promote a helpful and professional image to the internal and external customer.

·          To use guest names at all times.

·          To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard.

·          To ensure to utilize training’s received.

·          To be responsible for reporting any maintenance deficiencies.

·          To ensure that standards are maintained at a superior level on a daily basis.

·          To operate the ironing and folder machines according to specifications.   While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles.

·          To process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance to hotel's standards.   Clean, press and finish staff and guest garments, as well as designated guest room fabrics and articles.

·          To fold cleaned articles and stack into designated amounts by type and size.   Place stacks in specified carts for distribution.

·          To replenish F&B closets with clean linens on a daily basis.

·          To document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments in accordance with departmental specifications.

·          To operate wet cleaning equipment and use specified chemicals according to procedures.  

·          To process and finish garments according to garment labels.

·          To separate stained/damaged hotel uniforms and determine status for repair, recleaning or discard; maintain continuous inventory of discard uniforms.

·          To place finished wet cleaning garments in designated areas for distribution.

·          To maintain accurate poundage records of dry cleaning and laundry according to departmental procedures.

·          To maintain accurate piece count of iron, towel, and pillows.

·          To report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor.

·          To remove lint and debris from drains, dryer filters and change filters as specified in departmental procedures.

·          To maintain cleanliness and organization of work areas throughout shift.

·          To transport trash containers to dumpster, empty and clean according to standards.   Adhere to recycling procedures.

·          To breakdown and clean work areas/equipment according to departmental standards.

·          To use designated chemicals, supplies and equipment to clean laundry room floor.

·          To maintain cleanliness and organization of supply/storage closets in accordance with departmental procedures.

·          To restock work areas for next shift as assigned.

·          To wax iron/towel folder twice daily or as needed.

·          To exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

QUALIFICATIONS:

Experience:        Previous experience in a similar position.

Education:         High school diploma.

General Skills:   Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of laundry/dry cleaning equipment and chemical handling; knowledge of finishing techniques for all types of fabrics; ability to operate all machinery in laundry/wet cleaning areas; ability to follow directions; ability to remain extremely alert while operating machinery; ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry and food & beverage linens into/out of laundry machines; ability to endure working in areas of high temperatures with accumulations of lint.

Language:         Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:     Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications:            None required.

FINE CUISINE TAILORED TO EXQUISITE TASTE. A destination where the world’s rarest flavors converge, discerning guests enjoy an indulgent array of five-star dining experiences prepared by multi-awarded chefs. From French Catalan to Modern Lebanese, it’s a glamorous, sensory approach to cultural cuisine.

UNPRECEDENTED WATERFRONT GRANDEUR IN THE CAPITALA majestic presence over the Arabian Gulf, Rosewood Abu Dhabi breaks new ground in contemporary luxury in the UAE capital. Commanding pride of place on Sowwah Island, this 34-story architectural masterpiece presents ocean and urban views, 189 sumptuous guests rooms and suites, 137 serviced residences and the refined Sense, A Rosewood Spa®.

In addition, two magnificent ballrooms are complemented with additional indoor and outdoor event space.

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