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Primary Location :   United Arab Emirates-Dubai-Fairmont The Palm, Dubai

Employee Status :   Regular  

Concierge Agent
The knowledge of a great Concierge Agent is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview: 

Fairmont Palm Jumeirah is a world-class property opening on the 1st September 2012 on the iconic Palm Island in Dubai.  The hotel will feature 381 guest rooms and suites with two Fairmont Gold floors.  A total of eight food and beverage outlets on property will offer international dining options including Szechwan cuisine, a Brazilian steak house plus separate cigar and wine bars.  The property will be positioned as a Luxury Hotel joining other internationally branded hotels on the ‘island’, which will generate tremendous anticipation both in the UAE and worldwide.  In addition, the high regard that the Fairmont brand is afforded in the region will result in very high expectations for flawless service delivery from day-one. 

Summary of Responsibilities:
Reporting to the Chef Concierge, responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging service

Assist guests with mail, messages, and any plans or arrangements they require

Assist with any plans or arrangements the guest intends to make during their stay

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies 

Other duties as assigned

Qualifications:

Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Frequent standing and walking throughout shift

Visa Requirements:  Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level :   Colleague

Schedule :   Full-time

Shift :   Rotating / Shift Work

Closing Date :   21.Oct.2012, 8:59:59 PM

Job Number:   PMI00215

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Talent Meet Respect.

When was the last time you were introduced to something that could change your life? Meet The Ritz-Carlton. We’re more than just a five-star luxury lifestyle brand. We’re a company that values passion, applauds initiative and promotes individual growth. Visit us at www.ritzcarlton.com/careers. It could be the start of something life-changing.

The Ritz-Carlton. Careers Redefined.

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We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

A stunning 19-storey pyramid rises up in the heart of Dubai, setting a new landmark for the 21st century.

Raffles Dubai promises the exceptional standards of service inherent of the Raffles name and enhanced by Arabian hospitality values.
The essence of the experience lies in its 240 opulent Suites, the largest in the city, ten exquisite Food & Beverage outlets and the indulging Raffles Amrita Spa. A unique, one-hectare 'Raffles Botanical Garden', depicting the four 'Elements of Life' (Earth, Wind, Fire and Water) also promises to enchant all visitors.

If you are looking for a dynamic environment for growth, please join us as :

Concierge

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following: 

• To consistently provide thoughtful, caring and sincere service
• To assist guests with mail, messages, and any plans or arrangements they require
• To assist with any plans or arrangements the guest intends to make during their stay
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

Qualifications:

• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: 

Physical aspects of the position include but are not limited to the following: 
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Raffles Dubai

A treasure trove of ancient legends, exceptional architecture and design excellence, Raffles Dubai emphasizes three distinctive heritages: the traditional Middle-Eastern culture, the ancient Egypt history and the refined Asian culture. Raffles Dubai’s striking pyramidal structure takes inspiration from the great pyramids of Egypt, whose graceful edifices have long enchanted and inspired travellers and adventurers. This wonder of the ancient world continues to fire our imaginations and today Raffles Dubai stands almost as tall as the original pyramids, soaring 100 meters, with a glass capstone perched at the pinnacle forming the top three levels of the hotel. Our Brand Promise

With a touch of magic that differentiates legends and landmarks from mere hotels and resorts ~ each stay at Raffles brings you discoveries that are enriching, sojourns that are seductive and memories that stay the test of time.

We promise that your journey with us will be an endlessly enchanting experience.

From exotic destinations to vibrant cities, Raffles is a sanctuary of tranquility and privacy. Relaxed, comfortable and intimate, your home away from home.

That touch of magic which differentiates landmarks and legends from mere hotels and resorts. Service that is intuitive like a “gentle breeze” that is heartfelt and gracious in every way.

Exuding the intimate elegance of culture, traditions and history of the destination. Understated yet intellectual and sophisticated.