RAFFLES DUBAI: Concierge Agent
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Concierge AgentSalary: not specifiedApply onlineRaffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
A stunning 19-storey pyramid rises up in the heart of Dubai, setting a new landmark for the 21st century.
Raffles Dubai promises the exceptional standards of service inherent of the Raffles name and enhanced by Arabian hospitality values.
The essence of the experience lies in its 240 opulent Suites, the largest in the city, ten exquisite Food & Beverage outlets and the indulging Raffles Amrita Spa. A unique, one-hectare 'Raffles Botanical Garden', depicting the four 'Elements of Life' (Earth, Wind, Fire and Water) also promises to enchant all visitors.
If you are looking for a dynamic environment for growth, please join us as :
Concierge
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• To consistently provide thoughtful, caring and sincere service
• To assist guests with mail, messages, and any plans or arrangements they require
• To assist with any plans or arrangements the guest intends to make during their stay
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned
Qualifications:
• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
Raffles Dubai
A treasure trove of ancient legends, exceptional architecture and design excellence, Raffles Dubai emphasizes three distinctive heritages: the traditional Middle-Eastern culture, the ancient Egypt history and the refined Asian culture. Raffles Dubai’s striking pyramidal structure takes inspiration from the great pyramids of Egypt, whose graceful edifices have long enchanted and inspired travellers and adventurers. This wonder of the ancient world continues to fire our imaginations and today Raffles Dubai stands almost as tall as the original pyramids, soaring 100 meters, with a glass capstone perched at the pinnacle forming the top three levels of the hotel. Our Brand Promise
With a touch of magic that differentiates legends and landmarks from mere hotels and resorts ~ each stay at Raffles brings you discoveries that are enriching, sojourns that are seductive and memories that stay the test of time.
We promise that your journey with us will be an endlessly enchanting experience.
From exotic destinations to vibrant cities, Raffles is a sanctuary of tranquility and privacy. Relaxed, comfortable and intimate, your home away from home.
That touch of magic which differentiates landmarks and legends from mere hotels and resorts. Service that is intuitive like a “gentle breeze” that is heartfelt and gracious in every way.
Exuding the intimate elegance of culture, traditions and history of the destination. Understated yet intellectual and sophisticated.
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